Frequently Asked Questions (FAQ) - Religious Deal

At Religious Deal, we’re here to make your shopping experience smooth and satisfying. Our FAQ section answers all your common queries about orders, payments, shipping, returns, and more. Whether you need help tracking an order, understanding our return policy, or resolving payment issues, you’ll find quick and clear answers here.

SHOPPING INFORMATION

When will my order be shipped?

Orders are typically shipped within 3-5 business days after confirmation.

How can I track my order?

You can track your order by visiting the "Track Order" page and entering your Order ID and registered email

Do you offer international shipping?

Currently, we only deliver within India. Stay tuned for updates on international shipping.

What if my order is delayed?

In case of delays, we will notify you via email or SMS. You can also reach out to our support team for updates.

Can I change my delivery address after placing an order?

Yes, you can modify your address within 24 hours of placing the order by contacting our customer support.

PAYMENT INFORMATION

What payment methods do you accept?

We accept all major credit cards, debit cards, UPI, net banking, and wallet payments like Paytm and Google Pay.

Is Cash on Delivery (COD) available?

Yes, COD is available on orders 

Are my payment details secure?
    • Absolutely! We use secure payment gateways with advanced encryption to protect your data.

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What should I do if my payment fails?

If a payment fails, please retry or use a different payment method. For assistance, contact our support team.

Do you offer EMI payment options?

Currently, EMI options are not available. We’re working on adding this feature soon.

RETURN INFORMATION

What is your return policy?

We offer a hassle-free 7-day return policy for most of our products. Items must be unused, in original packaging, and accompanied by proof of purchase.

What if the product I received is damaged or defective?
    • If your product arrives damaged or defective, please notify us within 48 hours of delivery. We’ll arrange a replacement or refund after verification

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Can I exchange an item instead of returning it?

Yes, exchanges are available for eligible products. Contact our support team to arrange for an exchange.

Do I need to pay for return shipping?

Return shipping is free for defective or incorrect items. For other returns, shipping costs may apply.

How long does the return process take?

Once your return is approved, the process usually takes 7-14 business days, including product inspection and refund processing.

REFUND INFORMATION

How do I request a refund?

To request a refund, contact us at [email protected] with your order details and reason for the refund.

What is your refund policy?

Refunds are applicable for returned items that meet our return policy criteria. Refunds will only be processed for unused, undamaged products in their original packaging.

How long does it take to receive my refund?

Refunds are processed within 7-10 business days after the returned product has been inspected and approved.

Can I get a refund for a damaged or defective product?

Yes, if you receive a damaged or defective product, we will issue a full refund or replacement once the issue is verified.

What happens if my refund is delayed?

If your refund is delayed beyond 10 business days, please contact us. We will investigate the issue and ensure the refund is processed promptly.